Shipping policy

Shipping Policy

At Velona, we are committed to delivering your order as smoothly and efficiently as possible. Please review the information below for details on our shipping process.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly extended. In such cases, we will notify you via email.

Shipping Costs We are happy to offer free shipping on all orders. There are no hidden fees — the price you see at checkout is the final price you pay. 

Delivery Time

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are typically 7–14 business days after dispatch. Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 24–48 hours to appear.

International Shipping

Velona ships internationally. Delivery times and availability may vary by destination. 

Customs, Duties & Taxes

Velona is not responsible for any customs duties, taxes, or fees applied by your local customs authority. These charges are the responsibility of the customer. ⸻ Incorrect Address Please ensure that all shipping details are correct at checkout. Velona is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. 

Questions

If you have any questions about your shipment, please contact us at hellovelona@gmail.com and our team will be happy to assist you.